If you receive an error message, enter the error message text into a search engine such as Bing or Google to locate troubleshooting information about the issue. If the MSI engine is working, you should not receive any error messages. Method 1: Determine whether the Windows Installer engine is workingĬlick Start, type cmd in the Search box or click Run then type cmd in the dialog (Windows XP or Windows Server 2003), and then press Enter to open a Command Prompt window.Īt the command prompt, type MSIExec, and then press Enter. Use the following methods to identify any Windows Installer issues that may be causing problems when you install, uninstall, or update programs. If the Windows Installer engine is corrupted, disabled, or installed incorrectly, this may cause program installation issues. If you receive the following message, you are not logged on as an administrator:Īfter you've verified that you're logged on to your computer as an administrator, you can start troubleshooting Windows Installer issues. If the Date and Time Properties dialog box appears, you are already logged on as an administrator. Type the following command in the Run dialog box, and then press OK:ĭo one of the following, depending on the result: If your computer prompts you for a password, you are not logged on with an administrator account. You are ready to fix the Windows Installer issues. Click Cancel two times to close the Date and Time dialog box.
If your computer does not prompt you for a password, you are already logged on with an administrator account.
When the User Account Control dialog box appears, click Continue.ĭo one of the following, depending on what happens when you click Continue: Type the following command in the Start Search or Search programs and files box, and then press Enter:Ĭlick Change date and time. To determine whether you're using an account that has administrator rights, use one of the following methods, as appropriate for the operating system that you're running.
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